What is your shipping policy?
We offer a mail order service to UK mainland with deliveries to your home or workplace. All products are freshly handmade to order and are delivered Friday between 0800hrs and 1700hrs.
We cannot accept responsibility for incorrect address details. As our items are perishable please try to be at the delivery address on the day of your order. Our drivers will attempt to leave with a neighbour or in a safe place (unless requested otherwise) if there is no answer and will leave a card but it is always best to have someone to receive them.
What is the deadline for ordering?
please note - Last order deadline for 2017 is noon on monday 18th december. all doughnuts will be shipped to arrive on wednesday 20th december. 2018 orders will commence on friday 12th january.
we are already starting to see delivery times slip on orders due to the sheer volume of online and mail orders being placed in the uk at this time. We ask that you please bear this in mind when placing your order.
The weekly order deadline is Wednesday midday. Any orders made after 12pm will be delivered the following week. Of course orders can be made in advance, just state the preferred Friday within the comments section of your order.
Are your doughnuts gluten free?
They most certainly are. They have been certified gluten free by an external laboratory using the ELISA Testing method. You'll be reassured to know that they tested below 5 parts per million for the presence of gluten, which is the lowest industry standard.
Are your doughnuts Vegan?
Yes. All our doughnuts are completely vegan.
Are your doughnuts dairy free?
Absolutely! We use certified vegan sunflower spread to replace the fat obtained from butter as this gives the best results.
Are your doughnuts egg free?
Yes they are. Not that you would know. We hand-make our own apple sauce from scratch to replace the egg that is used in standard doughnut batter. If you have an intolerance to apples we can also use bananas - which make the doughnuts smell out of this world.
If you have a question that isn't covered here, please get in touch using the form below.