We offer a mail order service to UK and Northern Ireland with deliveries to your home, workplace or other registered address. We do not deliver to PO Box addresses. All products are made fresh to order and are delivered on Tuesdays, Wednesdays and Thursdays only* between 0800hrs and 1800hrs. We will try to fulfil your order within 3-4 working days but please bear in mind that during the lockdown and towards the end of the year there this will time period extend due to a higher demand.
*We cannot deliver on Tuesdays following a Bank Holiday, or on Bank Holiday FridaysThe doughnuts freeze perfectly and will keep for up to one month this way if you get them into a freezer as soon as they arrive. just pop them out an hour before you plan to use them to allow them to come up to room temperature
We welcome advance orders, simply state the date – you would like them delivered – must be a Tuesday, Wednesday or Thursday which you can select using the calendar on the ‘View Cart’ page. Please note that we cannot deliver on Tuesdays following a Bank Holiday, or on Bank Holiday Fridays.
We cannot accept responsibility for incorrect or incomplete address details. Please ensure that all fields are filled out correctly and any business names are clearly identified to assist the delivery drivers. As our items are perishable please try to be at the delivery address on the day of your order. Our drivers will attempt to leave with a neighbour or in a safe place (unless requested otherwise). You will receive a pre-notification email and with this you can rearrange your delivery at your convenience. If there is no answer when they knock at your stated address, they will leave a card but we always recommend having someone on hand and available to receive your doughnut delivery. We cannot accept responsibility for attempted deliveries made when no one is at home. In this case the couriers will leave a contact card containing further details for you to arrange re-delivery or collection from them.
The courier company we use is DHL. There are third-party contractors for our business. If you have specific delivery instructions e.g. “leave in porch”, or “ring mobile when at reception” we will pass these on to the couriers. where possible they will try to accommodate but, please understand that we have no authority over them or their delivery drivers.
Some places are trickier to get to than others and we want you to get your doughnuts as fresh as possible so, if you live in the following postal code areas delivery will take 48 hours and is at a higher cost. You can calculate how much this will be on the ‘View Cart’ page using the Shipping section of the Cart Totals box.
PLEASE NOTE: We cannot offer delivery to the Republic of Ireland or Southern Ireland Counties at this time. Highlands: AB31-38, 40-56FK19-21IV1-28, 30-32, 36-40, 52-54, 63KW1-14PA21-38PH4-41, 49, 50BT Northern Ireland