Terms & Conditions
Ordering Online
Full payment is required at the point of ordering unless agreed with us. You will be provided electronically with an order confirmation with an order number and a payment receipt. As this is an automated service it may find its way into your junk or clutter folders so please check these if it appears you have not received them. If any items are incorrect on your receipt let us know as soon as possible via email to hello@borough22.com
Ordering Online
Alterations to orders may be requested, but we may not be able to accommodate late changes. Additional charges may apply for any changes.

Ordering Online
All orders must be received at least 48 hours in advance to allow us to process them successfully. Orders received with no delivery date specified will be scheduled and booked for collection the next working day and delivered the day after. Any orders received on a Thursday with no delivery date specified will be scheduled and booked for collection on Monday and delivered on Tuesday unless a Saturday delivery is added to the order.

It is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact and, where necessary, the correct business details to ensure our drivers get your parcel to the correct location. It is also the customer’s responsibility that there is someone to accept the delivery at the address. Borough 22 cannot accept responsibility for missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery. Borough 22 will always ask our drivers to leave your delivery with a neighbour of in a safe place if no one is home to accept delivery.

Borough 22 doughnuts are hand-made in batches, using fresh ingredients. Therefore there may be slight variations in appearance from those shown in our publicity material and even in a boxed batch.

Consequential costs
Borough 22 will make every effort to fulfil your order correctly. In the unlikely event that this does not occur, please note Borough 22 does not accept any responsibility for consequential costs incurred due to errors made with products supplied or delivered. This does not affect your statutory rights.

We can only guarantee a full refund of your order if we receive your order cancellation instructions at least 48 hours before the collection time. Any other cancellation refunds will be entirely at Borough 22’s discretion.

Price changes
Borough 22 reserve the right to make price changes without prior notice, but guarantee that no price increase will apply to any confirmed paid orders made by a customer for delivery on a date after which a price increase has been made.
Customer satisfaction
Borough 22 are passionate about our product and have controls in place to ensure the highest quality is maintained.Our goods are always pre-checked before shipping and sent using a fragile service with our couriers APC-Overnight. If you are not entirely satisfied with your purchase or the standard of our service please contact us on hello@borough22.com.

Borough 22 and other marks, logos and service names are trademarks of Borough 22. Borough 22’s trademarks must not in any way be used in connection with any product or service that is not relating to Borough 22, unless a prior written license is obtained from Borough 22. All other trademarks not owned by Borough 22 or its affiliates that appear on this website are the property of their respective owners, who may or may not be connected to or sponsored by Borough 22 or its affiliates.That being said we are always open to collaboration with brands and influencers. Drop us a line if you want to plan something together. hello@borough22.com

All content and compilation of included on this website is the property of Borough 22 and is protected by English & International copyright laws. All software used on this website is the property of Borough 22 or its software suppliers. Any use of these articles is permissible only by way of prior written consent from Borough 22. This can be requested in writing.

Use of website
This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose that is not expressly permitted by Borough 22. Borough 22 and its agents reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Borough 22 believes that user’s conduct violates applicable law or is harmful to the interests of Borough 22 or its affiliates.

Links to third party sites
This website contains links to websites unrelated to Borough 22 or its affiliates. These are provided for your reference and convenience only. Borough 22 should not be taken as endorsing the operator or the content of such third party website.You may use such links only at your own risks, and you are solely responsible for all consequence of such use.

This website is provided by Borough 22 on an ‘as is’ basis. We do not make any representation or warranty of any kind, express or implied, as to the operation of the website or the accuracy or completeness of the information, content, materials, services or products included on this website. To the full extent permissible by applicable law, Borough 22 disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant-ability and fitness for a particular purpose. We will not be liable for any loss or damages of any kind, whether negligent or not, arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

This website is designed by Borough 22 in London and hosted by Webflow in the USA. The laws of England will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.
We reserve the right to make changes to our website and these disclaimers, terms of use, terms and conditions at any time by posting on this website, without any other notice. Your access or use of this website after any changes have been posted will constitute your agreement to the modified terms and conditions of use and all changes.
The English version of the terms and conditions of use shall prevail over any other language version which may be provided for information purposes only.
If any provision of these Terms and conditions of use is invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.
All rights not expressly granted herein are hereby reserved. These terms and conditions of use supersede any prior or contemporaneous communications between this website or affiliates and you regarding this website and its content.